Founder · Since 2002
Eugene Ng
Managing Director · Singapore
Methodology — High Performing Experts
Antasis is built on specialists who bring expertise, judgement and care to the work. Technology can amplify that — but outstanding people are still where every impressive outcome begins.
The people
The best peoplein the business.
Experienced specialists with proven track records, visible contributions, and the judgement clients trust to represent their brand and serve their customers.
Since 2002
Singapore-founded, still independently led
ISO 9001 & 27001
Quality and information-security certified
3 countries
Singapore, Malaysia and the Philippines
28 years of experience
Adam
Head of Learning & Development · Johor Bahru, Malaysia
Leads training, quality and development at Antasis — onboarding, assessments and the coaching that keeps specialists sharp for the client’s brand.
- HRD Corp certified trainer
- Dip. Human Resource Management
- Training & quality leadership
Malaysia operations lead
Nesantha Singha
Head of Operations · Malaysia
Owns departmental performance for Antasis Sdn Bhd — aligning teams to SLAs, coaching managers and keeping delivery tied to the client’s outcome.
- Customer service & QA
- Financial-services operations
- Dip. Business Administration, UTM
7 years of service
Emma Fajardo
BPO Site Manager · Philippines
Leads the Antasis Inc. site — from floor performance to client delivery — so Philippines operations run as a dedicated extension of the customer’s team.
- Site lead since 2019
- Antasis Inc.
- Philippines operations
3+ years of service
Priya Chinniah
Business Development Executive · Johor, Malaysia
Grows client partnerships across customer support, back office and virtual assistance. Previously a quality analyst on the floor, so the commercial conversation is grounded in how the work actually runs.
- Business development
- Former quality analyst
- Startek team lead
6 years of service
Reena Gill
Customer Service Team Manager · Johor Bahru, Malaysia
Leads customer-service teams on the floor — quality, coaching and the judgement required when a case cannot be closed by a script.
- 12+ years in CX
- Previously Startek & Citi
- Dedicated team leadership
9+ years in CX
Rajeev Loganathan
Customer Service Team Manager · Johor Bahru, Malaysia
Manages customer-service delivery in Malaysia — keeping specialists sharp, queues visible and every engagement accountable to a named team.
- Team management
- Malaysia operations
- Dedicated team leadership
What our people bring
Expertise you can put in front of your customers.
People first
Our specialists are the core of every engagement — not a seat to fill, but a team that learns your business and owns the outcome.
Deep operational expertise
Years of hands-on delivery across customer service, back office and process work, with the discipline to keep quality consistent.
Judgement where it counts
Complex, sensitive and high-value situations need people who can interpret intent, protect the brand and act with confidence.
Continuous development
Training, coaching and knowledge sharing so every specialist keeps getting sharper — and every client feels the difference.
Dedicated, not pooled
Named teams built around your products, tone and escalation rules. Familiarity compounds. Anonymous overflow does not.
Care customers can feel
Empathy, patience and follow-through turn resolved work into retained relationships. That is a human strength, not a script.
Why people come first
Technology enhances experts. It does not replace them.
Our model starts with high-performing people — then uses technology to stretch what they can do. The result is work that is faster, sharper and still unmistakably human.
See how people and technology combineThe work that machines cannot own
Ambiguity, emotion and brand trust still require a person who can listen, decide and take responsibility.
Expertise that compounds
The longer a specialist works with your business, the faster they see risk, the clearer they communicate, and the better they perform.
Accountability with a name
Every engagement has owners. Service levels, coaching and outcomes sit with people who can answer for them.
The foundation technology builds on
Tools only create impressive outcomes when capable people are there to use them. Experts come first. Technology multiplies them.
Specialists you can hold accountable
Named teams, agreed service levels and a coaching cadence that keeps performance visible. Great people, with clear ownership of the work they deliver.